Meet the Team That Fights for You
Led by licensed public adjuster Jonathan Zrihen with over 30 years of combined team experience
About ClaimCrafters USA
ClaimCrafters USA was founded with a clear purpose: to provide property owners with experienced, detail-oriented advocacy during some of the most disruptive and stressful moments they may face — property damage and insurance claims.
While ClaimCrafters USA was formally established in 2024, the expertise behind the firm was built over many years of hands-on claims management and loss evaluation.
Experience Behind the Name
ClaimCrafters USA is led by Jonathan Zrihen, the firm's licensed public adjuster and principal. Prior to founding ClaimCrafters USA, Jonathan managed claims operations for multiple public adjusting firms, where he oversaw thousands of residential and commercial property claims.
Our team brings a combined 30 years of claims handling experience, with extensive exposure to:
Why ClaimCrafters Exists
Through years of managing claims, Jonathan identified a consistent industry gap: property owners are rarely equipped with the technical knowledge needed to navigate insurance claims on equal footing with carriers.
ClaimCrafters USA was created to serve as a knowledgeable advocate and technical resource for property owners who need clarity, accuracy, and representation throughout the claims process.
Our Professional Roles
Depending on the needs of the matter, ClaimCrafters USA serves in several professional capacities.
Public Adjusting
Representing property owners in the preparation, presentation, and negotiation of residential and commercial insurance claims.
Appraiser & Umpire Services
Acting as an appraiser or umpire in insurance appraisal proceedings, providing independent evaluation of loss scope and valuation.
Building & Claim Consulting
Offering building consulting, scope validation, and technical claim support for property owners, attorneys, and industry professionals.
Each role is performed in accordance with applicable licensing requirements and ethical standards.
Our Approach
We take a structured, methodical approach to every engagement.
Comprehensive Policy Review
Thorough analysis of coverage and policy terms
Detailed Damage Documentation
Precise documentation and analysis of all losses
Accurate Scoping & Valuation
Professional cost estimates and loss evaluation
Organized Claim Presentation
Clear, documented submission to carriers
Professional Communication
Expert negotiation with insurance carriers
Ongoing Oversight
Continuous support through claim resolution
Our focus is on precision, documentation, and defensible claim positions — not volume-based processing.
Who We Serve
Homeowners
Residential property damage claims
Commercial Property Owners
Business and commercial property claims
Business Owners
Business interruption and operational claims
Landlords & Investors
Rental and investment property claims
Our Commitment
Integrity in Representation
We work exclusively for our clients with unwavering ethical standards and transparent practices.
Technical Accuracy in Evaluation
Every claim is evaluated with precision, expertise, and attention to detail.
Thorough Documentation
Comprehensive, organized, and defensible documentation that stands up to carrier scrutiny.
Clear, Consistent Communication
You'll always know where your claim stands and what steps are being taken.